Office of the Tenant Advocate

Why is this bill, H3868 An Act to create the office of the tenant advocate in the Office of the Attorney General, so important? This bill will assure tenants of their rights by providing accountability for landlords. Today, across the Commonwealth, a significant minority of landlords of subsidized and public housing fail in their responsibility to provide peaceful enjoyment and prevent hostile environment harassment, thus creating pain and suffering for tenants who can find no relief or remedy. The fundamental cause is the lack of accountability for errant landlords. Most landlords, operating under the same constraints, choose to provide a more hospitable environment. Eliminating hostile environment harassment is essential for building constructive collaboration among tenants and landlords. The bill has a strong foundation in law, research, and the urgent need is confirmed by the experience and testimony of tenants.

Free Our Homes 

Statue of man on horse with golden dome of the state house in background
§ An office of the tenant advocate shall be established within the Office of the Attorney General. The office shall assure that the rights of all tenants living in public or subsidized housing are protected, with the primary focus to hold landlords or housing authorities accountable for situations of hostile environment harassment.

Assure Tenants’ Rights

​​​​​​​In Massachusetts, we urgently need an effective system of oversight that will protect the rights of tenants, including accommodations to enable disabled tenants to have safe and peaceful enjoyment of their homes. An effective solution will assure the rights of all tenants, protect them from bullying, mobbing, and discrimination, and provide sufficient housing to meet demand.

Seeking ombuds legislation on Beacon Hill

Dear Senator Lovely and Representative Walsh,

In the remaining time before the end of this legislative session, can we please establish the ombuds office, possibly by an amendment to S900/H1407?

For a decade, the Stop Bullying Coalition has been seeking a way to protect elderly and disabled tenants living in subsidized and public housing from bullying and mobbing.

Ombuds Now!

Together, landlords, management, and tenants help to create a polity, a form of governance with accepted norms and rules that are enforced, and with a means to resolve disputes. Everyone shares responsibility and no person—housing provider/landlord, manager, staff, resident, or visitor either bullies or is bullied. The landlord acts to prevent and mitigate bullying and prevents mobbing from emerging. There are resources, incentives, and guides to enable a positive community, and there is oversight and accountability over the landlord.

Urgent Need, Targeted Remedy

We, the elderly and disabled tenants of public and subsidized housing, need legislation to establish an independent ombuds office to protect us from bullying and mobbing and hold landlords accountable. The Attorney General has decreed that preventing harassment is the responsibility of the landlord, and failure to act is unlawful. However, there is no effective remedy available to targets of bullying and mobbing. The solution is an independent ombuds office with the power to receive reports, investigate and evaluate, resolve where possible, and with the authority to hold the landlord accountable before the law—this is essential to protect tenants from bullying and mobbing, and thus assure their rights.

January Newsletter, Legislation & COVID

Truck with open loading door, sign says "Eviction Mover"
Stop Bullying and Mobbing, the ombuds office bill S1084 Do you want to stop bullying and mobbing in your housing? Use your power to influence legislators. They do listen when we speak up. We are making a push to support S1084 to create an ombuds office to protect elderly and disabled tenants in public and subsidized housing. And S900/H1407 will help landlords do a better job. S900 & S1084, are complementary, each provides a part of the solution. Right to Counsel (RTC) Two identical bills,S.874/H.1436, Senate and House, are designed to establish a pilot program to provide legal counsel to persons facing eviction. Having an attorney will level the playing field.

Bullying Legislation To Address Public Housing Crisis

At last, a solid, well-researched, in depth article about major issues in public housing, including bullying, has been published by WickedLocal. The lead article by WickedLocal reporter, Willam J. Dowd, provides an excellent review of the issues around bullying, with interviews and quotes from some of the key players. Against this background, Dowd notes the work of the Stop Bullying Coalition to advance a strong ombuds bill to protect tenants of public and subsidized housing from bullying.